Client Login Terms of Service

Freelance Services Terms of Service

Last updated: 22nd April 2026

These Terms of Service (“Terms”) govern the provision of services by Chris Hart (“we”, “us”, “our”) to any client (“you”, “your”). By commissioning work or using our services, you agree to these Terms.

1. Scope of Services

We provide digital services including, but not limited to:

  • Website design and development

  • WordPress development and maintenance

  • E-commerce development

  • Search engine optimisation (SEO)

  • Website hosting and domain assistance

  • Graphic design and branding

  • Consultancy and technical support

  • Any related digital services agreed in writing

Each project’s exact deliverables will be outlined in a proposal, quotation, email agreement or invoice (“Project Agreement”).

2. Acceptance of Work

A project is considered accepted when any of the following occurs:

  • You approve a quotation or proposal in writing

  • You pay a deposit or invoice

  • You request work to begin

Acceptance indicates agreement to these Terms.

3. Fees & Payment

3.1 Deposits

Unless agreed otherwise, projects require a 50% deposit before work begins.

3.2 Final Payment

Remaining balances are due upon project completion and before launch, transfer, or handover.

3.3 Late Payments

We reserve the right to:

  • Pause work on overdue accounts

  • Remove access to staging sites or hosting

  • Charge statutory late payment interest and recovery costs

Ownership of work does not transfer until full payment is received.

4. Revisions & Scope Changes

Project quotes include a reasonable number of revisions.

Any work outside the agreed scope, including:

  • Additional features

  • Major design changes

  • New pages or integrations

  • Changes after approval

will be billed at our standard hourly rate.

5. Client Responsibilities

You agree to provide in a timely manner:

  • Content, images and branding assets

  • Access credentials and approvals

  • Feedback and decisions

Project timelines depend on client cooperation. Delays caused by the client may affect delivery dates.

6. Client Content & Image Licensing

You are fully responsible for all content supplied or approved for use on your website or marketing materials, including:

  • Text, images, videos and graphics

  • Logos and branding

  • Downloads and documents

  • Third-party integrations or tools

We do not provide legal clearance or licensing for content unless explicitly agreed in writing.

You confirm that you have the legal right to use all materials supplied or approved by you.

We are not liable for:

  • Copyright infringement

  • Trademark infringement

  • Licensing disputes

  • Misleading or unlawful content

7. AI-Generated & Stock Assets

We may use AI tools, stock libraries or third-party resources as part of the design process.

Unless explicitly stated:

  • We do not provide licensing guarantees or legal clearance for these assets.

  • You are responsible for confirming suitability for commercial use before publication.

8. Website Launch & Approval

A website is considered approved and complete when:

  • You approve the site for launch, or

  • The site is made live at your request, or

  • Final payment is made

After launch, any changes are considered a new request and may be chargeable.

9. SEO Services Disclaimer

SEO is an ongoing marketing activity and results cannot be guaranteed.

We do not guarantee:

  • Search engine rankings

  • Traffic levels

  • Leads or sales

  • Specific timeframes for results

Search engines change algorithms regularly and results vary based on many external factors.

10. Hosting Services

Where we provide hosting:

10.1 Service Nature

Hosting is provided on a best-effort basis.

10.2 No Guaranteed Uptime

We do not guarantee uninterrupted or error-free service.

10.3 Backups

We may run backups, but you remain responsible for maintaining your own backups.

10.4 Suspension

We may suspend hosting if:

  • Invoices are overdue

  • The website is compromised or harmful

  • Illegal or abusive content is hosted

11. Third-Party Services

Websites often rely on third-party services including:

  • Plugins and themes

  • Payment gateways

  • APIs and integrations

  • Hosting providers

  • Domain registrars

We are not liable for failures, outages, pricing changes or discontinued services from third parties.

12. Security & Updates

We take reasonable steps to build secure websites, but we cannot guarantee absolute security.

We are not liable for:

  • Hacks or malware

  • Data loss

  • Security breaches

  • Plugin or software vulnerabilities

Security requires ongoing maintenance and updates.

13. Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim shall not exceed the total fees paid for the services in question.

We are not liable for:

  • Loss of profits or revenue

  • Business interruption

  • Loss of data

  • Indirect or consequential losses

14. Intellectual Property

Upon full payment:

  • You own the final deliverables produced specifically for your project.

  • We retain the right to showcase the work in our portfolio.

We retain ownership of:

  • Internal tools and methods

  • Reusable code libraries

  • Pre-existing intellectual property

15. Termination

Either party may terminate a project in writing.

If terminated:

  • Deposits are non-refundable

  • Work completed to date must be paid for

16. Indemnity

You agree to indemnify and hold us harmless from any claims, damages or legal costs arising from:

  • Content you provide or approve

  • Use of the website or marketing materials

  • Breach of laws or regulations

17. Governing Law

These Terms are governed by the laws of England and Wales.

18. Updates to These Terms

We may update these Terms at any time. The latest version will always be available on our website.