Freelance Services Terms of Service
Last updated: 28th June 2026
These Terms of Service (“Terms”) govern the provision of services by Chris
Hart (“we”, “us”, “our”) to any client (“you”, “your”). By commissioning
work or using our services, you agree to these Terms.
1. Scope of Services
We provide digital services including, but not limited to:
-
Website design and development
-
WordPress development and maintenance
-
E-commerce development
-
Search engine optimisation (SEO)
-
Website hosting and domain assistance
-
Graphic design and branding
-
Consultancy and technical support
-
Any related digital services agreed in writing
Each project’s exact deliverables will be outlined in a proposal, quotation, email agreement or
invoice (“Project Agreement”).
2. Acceptance of Work
A project is considered accepted when any of the following occurs:
-
You approve a quotation or proposal in writing
-
You pay a deposit or invoice
-
You request work to begin
Acceptance indicates agreement to these Terms.
3. Fees & Payment
3.1 Deposits
Unless agreed otherwise, projects require a 50% deposit before work
begins.
3.2 Final Payment
Remaining balances are due upon project completion and before launch, transfer, or
handover.
3.3 Late Payments
We reserve the right to:
-
Pause work on overdue accounts
-
Remove access to staging sites or hosting
-
Charge statutory late payment interest and recovery costs
Ownership of work does not transfer until full payment is received.
4. Revisions & Scope Changes
Project quotes include a reasonable number of revisions.
Any work outside the agreed scope, including:
-
Additional features
-
Major design changes
-
New pages or integrations
-
Changes after approval
will be billed at our standard hourly rate.
5. Client Responsibilities
You agree to provide in a timely manner:
-
Content, images and branding assets
-
Access credentials and approvals
-
Feedback and decisions
Project timelines depend on client cooperation. Delays caused by the client may affect delivery
dates.
6. Client Content & Image Licensing
You are fully responsible for all content supplied or approved for
use on your website or marketing materials, including:
-
Text, images, videos and graphics
-
Logos and branding
-
Downloads and documents
-
Third-party integrations or tools
We do not provide legal clearance or licensing for content unless
explicitly agreed in writing.
You confirm that you have the legal right to use all materials supplied or approved by you.
We are not liable for:
-
Copyright infringement
-
Trademark infringement
-
Licensing disputes
-
Misleading or unlawful content
7. AI-Generated & Stock Assets
We may use AI tools, stock libraries or third-party resources as part of the design process.
Unless explicitly stated:
-
We do not provide licensing guarantees or legal clearance for these assets.
-
You are responsible for confirming suitability for commercial use before publication.
8. Website Launch & Approval
A website is considered approved and complete when:
-
You approve the site for launch, or
-
The site is made live at your request, or
-
Final payment is made
After launch, any changes are considered a new request and may be chargeable.
9. SEO Services Disclaimer
SEO is an ongoing marketing activity and results cannot be
guaranteed.
We do not guarantee:
-
Search engine rankings
-
Traffic levels
-
Leads or sales
-
Specific timeframes for results
Search engines change algorithms regularly and results vary based on many external factors.
10. Hosting Services
Where we provide hosting:
10.1 Service Nature
Hosting is provided on a best-effort basis.
10.2 No Guaranteed Uptime
We do not guarantee uninterrupted or error-free service.
10.3 Backups
We may run backups, but you remain responsible for
maintaining your own backups.
10.4 Suspension
We may suspend hosting if:
-
Invoices are overdue
-
The website is compromised or harmful
-
Illegal or abusive content is hosted
11. Third-Party Services
Websites often rely on third-party services including:
-
Plugins and themes
-
Payment gateways
-
APIs and integrations
-
Hosting providers
-
Domain registrars
We are not liable for failures, outages, pricing changes or discontinued services from third
parties.
12. Security & Updates
We take reasonable steps to build secure websites, but we cannot guarantee absolute security.
We are not liable for:
-
Hacks or malware
-
Data loss
-
Security breaches
-
Plugin or software vulnerabilities
Security requires ongoing maintenance and updates.
13. Website Maintenance Services
Where you contract us for ongoing website maintenance, services are billed on a monthly recurring
basis and are strictly limited to:
-
Manual application of WordPress core and plugin updates.
-
Manual security and file integrity scans to check for unauthorized or suspicious files.
-
Updates to the primary website theme, performed a maximum of twice per calendar year
(approximately every 6 months).
13.1 Software Licensing Requirements
You retain sole financial and legal responsibility for purchasing
and maintaining active commercial licenses for all premium themes, page builders, and plugins
installed on your website. We will not use our own developer licenses or share licenses across
distinct client sites. If a third-party asset lacks a valid,
client-owned license, we will exclude it from updates. We accept zero liability for security
vulnerabilities or software failures arising from expired or missing third-party licenses.
13.2 Exclusions & Post-Update Breakage
The monthly maintenance fee covers the labor of applying updates and scanning
only. WordPress environments rely on third-party software code that
changes independently. Therefore:
-
We do not guarantee that updates will not disrupt website functionality, layouts, or
design.
-
Time spent diagnosing, troubleshooting, rolling back, or repairing website elements
broken by third-party software updates is expressly
excluded from the monthly maintenance fee.
-
Any corrective labor required after an update will be approved by you and billed
separately at our standard hourly rate.
13.3 Cancellation & Termination
Maintenance services operate on a month-to-month rolling agreement. Either party may terminate
the service by providing 30 days’ written notice. Upon
termination, we will cease all monitoring and updates and hand over full technical control. You assume full worldwide responsibility for the site’s
security and stability from the date termination takes effect.
14. Limitation of Liability
To the fullest extent permitted by law, our total liability for any claim shall not exceed the
total fees paid for the services in question.
We are not liable for:
-
Loss of profits or revenue
-
Business interruption
-
Loss of data
-
Indirect or consequential losses
15. Intellectual Property
Upon full payment:
-
You own the final deliverables produced specifically for your project.
-
We retain the right to showcase the work in our portfolio.
We retain ownership of:
-
Internal tools and methods
-
Reusable code libraries
-
Pre-existing intellectual property
16. Termination
Either party may terminate a project in writing.
If terminated:
-
Deposits are non-refundable
-
Work completed to date must be paid for
17. Indemnity
You agree to indemnify and hold us harmless from any claims, damages or legal costs arising from:
-
Content you provide or approve
-
Use of the website or marketing materials
-
Breach of laws or regulations
18. Governing Law
These Terms are governed by the laws of England and Wales.
19. Updates to These Terms
We may update these Terms at any time. The latest version will always be available on our
website.
Last updated: 28th June 2026
These Terms of Service (“Terms”) govern the provision of services by Chris Hart (“we”, “us”, “our”) to any client (“you”, “your”). By commissioning work or using our services, you agree to these Terms.
1. Scope of Services
We provide digital services including, but not limited to:
-
Website design and development
-
WordPress development and maintenance
-
E-commerce development
-
Search engine optimisation (SEO)
-
Website hosting and domain assistance
-
Graphic design and branding
-
Consultancy and technical support
-
Any related digital services agreed in writing
Each project’s exact deliverables will be outlined in a proposal, quotation, email agreement or invoice (“Project Agreement”).
2. Acceptance of Work
A project is considered accepted when any of the following occurs:
-
You approve a quotation or proposal in writing
-
You pay a deposit or invoice
-
You request work to begin
Acceptance indicates agreement to these Terms.
3. Fees & Payment
3.1 Deposits
Unless agreed otherwise, projects require a 50% deposit before work begins.
3.2 Final Payment
Remaining balances are due upon project completion and before launch, transfer, or handover.
3.3 Late Payments
We reserve the right to:
-
Pause work on overdue accounts
-
Remove access to staging sites or hosting
-
Charge statutory late payment interest and recovery costs
Ownership of work does not transfer until full payment is received.
4. Revisions & Scope Changes
Project quotes include a reasonable number of revisions.
Any work outside the agreed scope, including:
-
Additional features
-
Major design changes
-
New pages or integrations
-
Changes after approval
will be billed at our standard hourly rate.
5. Client Responsibilities
You agree to provide in a timely manner:
-
Content, images and branding assets
-
Access credentials and approvals
-
Feedback and decisions
Project timelines depend on client cooperation. Delays caused by the client may affect delivery dates.
6. Client Content & Image Licensing
You are fully responsible for all content supplied or approved for use on your website or marketing materials, including:
-
Text, images, videos and graphics
-
Logos and branding
-
Downloads and documents
-
Third-party integrations or tools
We do not provide legal clearance or licensing for content unless explicitly agreed in writing.
You confirm that you have the legal right to use all materials supplied or approved by you.
We are not liable for:
-
Copyright infringement
-
Trademark infringement
-
Licensing disputes
-
Misleading or unlawful content
7. AI-Generated & Stock Assets
We may use AI tools, stock libraries or third-party resources as part of the design process.
Unless explicitly stated:
-
We do not provide licensing guarantees or legal clearance for these assets.
-
You are responsible for confirming suitability for commercial use before publication.
8. Website Launch & Approval
A website is considered approved and complete when:
-
You approve the site for launch, or
-
The site is made live at your request, or
-
Final payment is made
After launch, any changes are considered a new request and may be chargeable.
9. SEO Services Disclaimer
SEO is an ongoing marketing activity and results cannot be guaranteed.
We do not guarantee:
-
Search engine rankings
-
Traffic levels
-
Leads or sales
-
Specific timeframes for results
Search engines change algorithms regularly and results vary based on many external factors.
10. Hosting Services
Where we provide hosting:
10.1 Service Nature
Hosting is provided on a best-effort basis.
10.2 No Guaranteed Uptime
We do not guarantee uninterrupted or error-free service.
10.3 Backups
We may run backups, but you remain responsible for maintaining your own backups.
10.4 Suspension
We may suspend hosting if:
-
Invoices are overdue
-
The website is compromised or harmful
-
Illegal or abusive content is hosted
11. Third-Party Services
Websites often rely on third-party services including:
-
Plugins and themes
-
Payment gateways
-
APIs and integrations
-
Hosting providers
-
Domain registrars
We are not liable for failures, outages, pricing changes or discontinued services from third parties.
12. Security & Updates
We take reasonable steps to build secure websites, but we cannot guarantee absolute security.
We are not liable for:
-
Hacks or malware
-
Data loss
-
Security breaches
-
Plugin or software vulnerabilities
Security requires ongoing maintenance and updates.
13. Website Maintenance Services
Where you contract us for ongoing website maintenance, services are billed on a monthly recurring basis and are strictly limited to:
-
Manual application of WordPress core and plugin updates.
-
Manual security and file integrity scans to check for unauthorized or suspicious files.
-
Updates to the primary website theme, performed a maximum of twice per calendar year (approximately every 6 months).
13.1 Software Licensing Requirements
You retain sole financial and legal responsibility for purchasing and maintaining active commercial licenses for all premium themes, page builders, and plugins installed on your website. We will not use our own developer licenses or share licenses across distinct client sites. If a third-party asset lacks a valid, client-owned license, we will exclude it from updates. We accept zero liability for security vulnerabilities or software failures arising from expired or missing third-party licenses.
13.2 Exclusions & Post-Update Breakage
The monthly maintenance fee covers the labor of applying updates and scanning only. WordPress environments rely on third-party software code that changes independently. Therefore:
-
We do not guarantee that updates will not disrupt website functionality, layouts, or design.
-
Time spent diagnosing, troubleshooting, rolling back, or repairing website elements broken by third-party software updates is expressly excluded from the monthly maintenance fee.
-
Any corrective labor required after an update will be approved by you and billed separately at our standard hourly rate.
13.3 Cancellation & Termination
Maintenance services operate on a month-to-month rolling agreement. Either party may terminate the service by providing 30 days’ written notice. Upon termination, we will cease all monitoring and updates and hand over full technical control. You assume full worldwide responsibility for the site’s security and stability from the date termination takes effect.
14. Limitation of Liability
To the fullest extent permitted by law, our total liability for any claim shall not exceed the total fees paid for the services in question.
We are not liable for:
-
Loss of profits or revenue
-
Business interruption
-
Loss of data
-
Indirect or consequential losses
15. Intellectual Property
Upon full payment:
-
You own the final deliverables produced specifically for your project.
-
We retain the right to showcase the work in our portfolio.
We retain ownership of:
-
Internal tools and methods
-
Reusable code libraries
-
Pre-existing intellectual property
16. Termination
Either party may terminate a project in writing.
If terminated:
-
Deposits are non-refundable
-
Work completed to date must be paid for
17. Indemnity
You agree to indemnify and hold us harmless from any claims, damages or legal costs arising from:
-
Content you provide or approve
-
Use of the website or marketing materials
-
Breach of laws or regulations
18. Governing Law
These Terms are governed by the laws of England and Wales.
19. Updates to These Terms
We may update these Terms at any time. The latest version will always be available on our website.